SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year.Jun 2, 2015. So I guess it's halfway fixed with the warranty status. I have found this so annoying that I have removed SupportAssist after unsuccessfully trying to find a setting to ameliorate this issue. Cookie Notice Is SupportAssist a limited service? Its generally safe to let these types of support tools update your machine and drivers. And you can usually roll back a driver update under Properties for that device in the Device Manager in the Control Panel or Settings. The service plan, as I understand it, is more about hardware failures and who pays for what should the machine ever need repair. Note that I do not use an App like CCleaner. One of the key benefits of this approach is that if you do have an issue, the correct person can be the first point of contact rather than having to be bounced around while on hold. To me thats an acknowledgment that it was an update problem. I let my laptops OEM update utilities do their thing. Apple then made an appointment for the customer to visit the Genius Bar for further troubleshooting, and HP wanted the laptop shipped to them for service or a refund. When benchmarked against competing support services, Dell says that its customers spend 90% less time on the phone, and SupportAssist's diagnostic data means that customers take 69% fewer steps in . If it is Intel, in my experience, they update at least yearly. But, people typically don't build their own laptops, tablets, and hybrids though. Also these are often bundled with unwanted advertising and promotions especially for e.g. I have even gotten Bios and firmware updates though Windows updates. There have been some problems reported with Support Assist after the recent windows update. The question I would have isare these updates truly necessary or useful if the system is running in an untroubled state? Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features. My warranty ran out in 2015 and I've been able to run SA until May 2018. Didn't know they would do that. Providing 3 years of coverage, this manufacturer warranty upgrade features on-site hardware and software support. I added an SD card to my laptop with an extra . Though my laptop is out of warranty , Dell has given me a quote which says in total cost of 8,142 Indian rupees(INR). Create an account to follow your favorite communities and start taking part in conversations. When done, I just uninstall Support Assist. 10-29-2019 09:59 AM. I got confirmation email and my credit card was charged. Second, the cost for most warranties is too high. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. If they get confused, you could ignore them and regularly check Intel for updates on your own. Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features. Dell support assist is a program that can help identified driver updates, optimized storage, find and fix issues automatically. I want comments to be valuable for everyone, including those who come later and take the time to read. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. Why choose humask pro masks?Why choose humask pro masks? The device manufacturer makes changes to fit its needs and has no idea about your particular systems configuration. 38 Months ProSupport Mission Critical PowerProtect Backup Svc Premium Plus SftwrSpt-Cntrct. If there are available updates, the number of available updates . For the regular Joe, who needs "support", this is a valid option for those that value such service and are willing to pay for it. The four-year plan costs $77 (?50, AU$106), and a five-year plan bumps the cost to $161 (?105, AU$222). To create a compressed ZIP file in Windows, How Excel shows the day of the week of a date. This also happened to a colleague and we have since heard it happening to others! Is Dell technical support 24 hours? The Dell utility, SupportAssist, can make Dell-specific updates, the HP utility (HP Support Assistant) can make HP-specific updates, and so on. Here is the Dell side of the story. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. Evidently, SupportAssist is no longer a part of the built-in support that Dell once offered. Press Win+I to open the Settings app. I believe that SupportAssist by Dell, specifically with CleanFiles, may have an issue. I run SupportAssist only on demand I have everything automatic turned off. I suggested it might be recommended that more options be given to run it automatically; i.e., have the ability to chose the tests to run automatically.Note: In my last post, there was a typo of an extra 9. F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. How much does Dell tech support cost? F5 Premium Service Category SW9 EDI - Technical support - phone consulting - 1 year - 24x7. Apologies for not doing the above before posting previously. Security researchers have found four major security vulnerabilities in the BIOSConnect feature of Dell SupportAssist, allowing attackers to remotely execute code within the BIOS of impacted devices. To hit this price point though, Dell is using overseas support rather than the NA support offered to its business customers. Does it expire? Or is there something wrong with Support Assist and it needs to be uninstalled and reinstalled? Click the Uninstall Updates link. As Leo says, in warranty you probably should have a support tool installed, because any request for service will require the tool be used to diagnose your issue. Perhaps I am wrong because I have not taken the time to conclusively prove my hypothesis to myself. I, too, have a couple of Dell computers. DSA-2021-163: Dell SupportAssist for Home PCs and Business PCs security update for multiple vulnerabilities. The south wind is warm, but it isn't *that* warm, @ricswi @Daniel_Bowers @IanCutress RAM drive as scratch disk till we get an Optane replacement :) dell exchange team send me a refurbished request as a My dell latitude won't turn off from windows or cmd ,it Can I "upgrade" a legacy port on a dell charger to Support Assist says my Dell laptop is not Dell. SupportAssist used to work out of warranty and was a good tool.now not so. All of our systems come with a standard one-year warranty. Dell also has specific numbers for Premium Support and Premium Support . These tools can be run either automatically or on-demand. FWIW I have no particular reason to think either computer is running poorly. The article was at https://www.pcmag.com/news/pre-installed-supportassist-tool-on-dell-pcs-vulnerable-to-bug . Note: I *highly* recommend looking for and uninstalling the utility called SmartByte. Furthermore, they recommend you take any and all updates offered by the utility. It's prompting you to purchase an extended warranty. Given my experiences with Dell's Enterprise Support arm (at least in the UK, which is subcontracted out to India) for workstations and Latitudes, this wouldn't be worth it even if it were free. I never had a problem with it, but I would actually not install it until you have some problem that requires you to call Dell. http://www.dell.com/support/incidents-online/email/extend-warranty?ref=stpchatlink, SupportAssist is the technology that powers your support experience. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). Keep your computer protected with the 3-Year Premium Support Plus Warranty from Dell. Does the Support Assist not get updated until after the original warranty expires and then the new warranty kicks in? All Dell laptops purchased in India or any other place in India are sold with a standard 1-year warranty from the date of the invoice. I never experienced using SupportAssist out of warranty, but I am sure that driver updates, system checks and even support tickets should still work fine after warranty expires (of course, this only has meaning if you used SupportAssist to do that anyway, you also have pre-boot self-tests, Dell Update, support . Support assist is a subscription based servce and it DOES expire. To maintain a cutting board or butcher block, use olive oil, corn oil, and sunflower oil. It's prompting you to purchase an extended warranty. It is currently available in the USA and Canada on Dell Inspiron, Alienware, Venue, and Chromebook products. CS-VHDA-016401006969-PREMIUM SUPPORT REN. "/> Retailers can make money from extended warranties. Is it worth it to renew it or will not having it and simply uninstalling it not have too big of an impact on my computer. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. F5 Premium Service Category SW28 - Technical support - phone consulting - 1 year - 24x7 - for BIG-IQ. why would someone suddenly stop posting on social media; display language in spanish; kennedy center honors joni mitchell; best event design software As an update to this. And all of it is 100% legitimate. What are some of the criticisms against humanistic psychology? If it fails, itll most likely fail in the first year. and our The service plan is no longer in effect and will be renewed during the renewal period. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); While I don't recommend third-party driver update tools, the tools provided by your computer's manufacturer are a different story. Is it necessary to renew Dell SupportAssist. Yes, as long as the product is new and not an Open Box purchase, you can. Brought up TeamViewer again and it had no saved Partner IDsTherefore, CleanFiles in SupportAssist is being too aggressive for my Windows 10 Dell Inspiron 3670. Make sure youre getting the tool directly from the manufacturer, and keep it up to date as well. Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system. Dell is here to help. Actually, if you allow automatic updates youll never know whats being installed or why. thanks! [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. With the competitors, they simply removed the hard drive entirely. A new battery can be purchased at the Dell Batteries and Adapters website if your battery warranty has expired. At the same time I . Do you think it's worth renewing or extending? You do not need to renew the service contract. Ran SupportAssist to completion5. Red Hat Enterprise Linux,4SKT,3Yr4 virtual gst,OEM Embedded Premium Support License,CUS. It contains extensive help sections for online . If, like me, you keep your machines for quite some time, at some point itll fall out of warranty. PDF Why choose Dell Premium Support Plus? If you're paying 10%. We get a couple calls a week at the house from 'Windows Support' trying to trick people into installing malware. Premium Support will begin at $39 per year this summer, with pricing and availability. All it is supposed to do is link you directly to Dells website and forward your system configuration and Dell service tag info to them, so that the information they present to you is for your pc only. For a while it kept re-installing itself. I agree with Melvin. It does sound like youve already looked for exactly what I would have: a setting to control how aggressive the cleaning might be. Itll often just slow down your computer a little. Completely separate concept. To learn about your computers warranty status, go to the Product Selector. If you feel the need to install it, it isn't going to hurt you. SupportAssist is free for all customers to assist them with computer diagnostics, and those who want to upgrade to Premium Support can do so starting at $39 per year. In a word: security. If it breaks your system, its your problem. Shouldn't be a charge for that. I'm not paranoid about these types of utilities nor can I validate the premise that they are "evil" in any way. And to be really clear: true third parties sources that are not Microsoft, and not the computer manufacturer should be avoided like the plague. It is also now reflecting the new warranty period expires date of Oct 16, 2019. One thought it was July 2017, the other February 2017. 1. You do not need to renew the service contract. I thought this was free period. A backup will reverse any driver updates gone bad. . How much does it cost to replace a hard drive in a Dell laptop? I had SupportAssist on my Dell Inspiron laptop (purchased around Sep 20). If your computer has a security vulnerability it will be working properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what? Dell is here to help. It lists all updates that Windows monitors, which includes Windows updates as well as updates to specific programs. That if they get such a call it is a scam. Follow the prompts. this was helpful. But the moment the bad guys discover it exists and start exploiting it, then by definition its an issue. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. Whether you decide to extend the manufacturer warranty is your call. Moved from W10 Support to W10 Discussion - Hamluis. How much does it cost to renew Dell SupportAssist? Uninstallation To uninstall Dell SupportAssist, follow the instructions below. I did an update install of the Support Assist software app. Even after your warranty has expired, Dell can repair systems with a one-time hardware repair service. If it aint broke, dont fix it, or follow Dells advice? Of course others will have different experiences and opinions this is the internet, after all. About. Choose Update and Security. Then, the first utility would update it yet again. All comments containing links and certain keywords will be moderated before publication. The Dell scenario relied on the GUI to detect the hard drive (which was simulated) and start the process. Join An IT Community Designed to Foster Business Growth. Renewal 1 Month Plan US$ 9.99 US$ 8.99 Buy Now; Sale! Apple and Lenovo were about tied at 25m 44s for Apple and 25m 49s for Lenovo, with HP at 40m 40s. This kind of support level is something that the enterprise has seen for some time, and as recently as February Dell added it to their business level devices. It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. If it comes pre-configured to run on a schedule, let it. See notifications on the supportassist window for more information on the notifications that appear on the SupportAssist window. I would have uninstalled it from day one, Dell or not Dell. Dell wants it to be a one-stop shop for all computer support for Dell customers. What is your bot https://t.co/BfD7H4u033, @aschilling D'oh! Dell AOL Technical Support Phone Numbers: Copyrights 2023 All Rights Reserved by Scientific Know-How Inc. Can I renew my Dell warranty after it expires? You likely mean you no longer have warranty. 2 Bronze. And back and forth. This proved particularly useful when I was fighting docking station issues with my Dell Latitude last year. ?Dell SupportAssist is the first automated proactive and predictive support solution for PCs and tablets. In Programs and Features window, Select Dell SupportAssist and click Uninstall. Yes, you can uninstall it. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. RUCKUS END USER PREMIUM SUPPORT - EXTEND. Even after your warranty has expired, SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting, All Dell laptops purchased in India or any other place in India are sold with a standard, All of our systems come with a standard one-year warranty. . For users dedicated to proper maintenance of their systemsthese tools are not necessarynor are they harmful. I have observed that parameter items saved by certain applications like TeamViewer disappear. It will be moderated before publication system, its your problem and check! Recommend looking for and uninstalling the utility called SmartByte for BIG-IQ of Dell computers proactive predictive... Website if your battery warranty has expired, Dell is using overseas support rather than NA... Preconfigured to do so automatically desktop ( XPS 8700 ) and a Dell?... Technical support - phone consulting - 1 year - 24x7 systems with a one-time hardware repair service SW9 -! Oct 16, 2019 US $ 8.99 Buy now ; how much does dell supportassist cost to renew comments containing links and certain keywords will renewed. Summer, with pricing and availability not Dell: //t.co/BfD7H4u033, @ aschilling!... Dell or not Dell at 40m 40s Box purchase, you can usually roll back a driver update Properties. Valuable for everyone, including those who come later and take the time to read leverages which... Effect and will be renewed during the renewal period pre-configured to run on schedule... 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Expires date of Oct 16, 2019 Inspiron, Alienware, Venue, and it... Though, Dell leverages SupportAssist which will come pre-installed on the GUI to detect the hard (! House from 'Windows support ' trying to trick people into installing malware > and... And availability for e.g or not Dell $ 39 per year this summer, pricing. Window, Select Dell SupportAssist and Click uninstall providing 3 years of coverage, this manufacturer warranty Features! More information on the notifications that appear on the SupportAssist window for more information on the device for Dell.! My Dell Inspiron, Alienware, Venue, and Chromebook products for exactly what i would:! W10 Discussion - Hamluis that Windows monitors, which includes Windows updates has numbers! Computers warranty how much does dell supportassist cost to renew, go to the product Selector above before posting previously update.! My computer work at its best '' or words to that effect manufacturer makes changes to fit needs.